in Melrose Park, IL "Empire isn't going to understand how to manage its IT team, they stuck 9 of us inside of a crowded place with hardly any space to operate on workstations and laptops. Customers could more than listen to coworkers Talking to other consumers.
Cease following Anthony E. 9/eighteen/2015 I scheduled an appointment by means of on line for an estimate and was in a position to obtain a identical day appointment. That's where by the goodness stops. I scheduled it each morning, but under no circumstances got a observe-up e-mail or get in touch with stating which they have been nevertheless likely to have the ability to appear by.
The point I appreciated concerning the knowledge although was which i could inform this person had an actual knack for helping men and women make the best choice based mostly on their own preferences/Life-style and decor in their home, I felt that this personalized support was value paying somewhat extra.
-You understand a great deal. Management is actually good about getting an open up-door coverage so that you can visit them with any inquiries or issues, and they are eager that may help you do your work nicely.
I named them, they apologized and stated they'd be at my dwelling amongst 5:30 and six:thirty pm. At seven pm they were even now not at my home, I named all over again to terminate and reschedule the appointment due to the fact I have a Everyday living and items to complete Aside from waste my full day waiting about for them Nevertheless they stated they have been only five minutes absent. At last at seven:thirty pm they arrived, I showed them the ruined place and inside of five minutes they said it was not lined on account of water injury. I mentioned that there have been no leaks or something However they Plainly didn't care to listen to what I had to state. Just after about ten minutes of these becoming at my household they let me are aware that Empire would Make contact with me and give a quote for redoing your complete floor plus the kicker, they explained they necessary to collect the $fifty cost for popping out to my dwelling. I used to be shocked but was so upset and desired them out, I just wrote them a Look at. Be incredibly very careful making use of this corporation people and do your investigate before you decide to decide."
Nonetheless, the carpet is another story. The installers have been impolite and left weighty home furnishings in the wrong location. Once we termed to question them to please shift the home furnishings back they have been "unavailable." The carpet alone was not incredibly appealing and sheds like ridiculous. The installers still left evident seams in odd sites and you'll find strings sticking up from where they created sloppy cuts about the stairs. I'd personally warn Every person to accomplish your research prior to making a purchase such as this.
They were being so awesome, Experienced and kind Once i questioned inquiries - and so they did a fantastic task- my dwelling appears like a completely new home - it is remarkable !! So with a scale of 1-10 I would give this a twelve ! for every single Component of it !! I really recommend EmpireToday and talk to to operate with Judy Namet simply because she is actually excellent - Thanks
We are dissatisfied to listen to about your dissatisfaction with Empire. We have the ability to place your identify under a do not Get in touch with list so you will not be contacted any further more. If you want to take action, make sure you send your account information to customersupport@empireto… for more help,
Even if I filed a 2nd grievance, I had to phone them back 5 days afterwards simply because they ignored it. Then I made an effort to escalate it, but nevertheless persons did not contact me back again or observe by way of. Ultimately, they didn't take care of the issues to my satisfaction Even though the carpet and tiling was eventually mounted. I had been horribly let down by them and Consider They may be a disgusting illustration of a business just out for by themselves. I recognized they apologized for several of the issues I have read through on the web. They apologized to me too, but it surely's their actions that rely. Anything they do in working with buyers causes it to be crystal distinct that they do not treatment in the slightest degree about you to be a client or giving high-quality assistance. An apology just isn't worth a darn point for every one of the unprofessionalism, very poor quality, and wasted time you'll have to invest to get them to carry out what you compensated them for.
At this stage I'm performed with empire. I won't ever refer them to any person And that i am really unsatisfied with not getting what I purchased and at the worth I requested it for. We will never yet again use Empire.
Larry G. mentioned "We have been aiming to place new carpet into our rental. We informed other suppliers what we have been executing an that we needed to place good quality carpet and pad in. Anyone of them advised us we were crazy and also to set the…" read a lot more Proposed Reviews
She arrived inside of 30 minutes as promised and brought a complete bunch of flooring samples and carpeting samples - we appeared thru them and I used to be having a really hard time determining on ground coloration and type and he or she was so helpful and client. then she calculated and worked up a much more than truthful quote with the perform I required - was a bit additional for engineered hardwood when compared to rates I obtained for laminate!
I named Empire back plus they knocked the worth right down to $1500. Figuring out we now check here experienced a time slot booked and they'd by now been out to begin to see the space, I caved and mentioned ok.
"Opportunity to get the job done with little entrepreneurs along with people. Chance to educate the current and potential sales associates and combine the companies mission into their operate design."